Nobody needs to be told how to use the lounge chair. "Users" of any age, background, or degree of sophistication can immediately comprehend it: take it in, in almost all of its details, at a single glance. It is self-revealing to the point of transparency, and the same can be said of most domestic furniture: you lie on a bed, put books and DVDs and tchotchkes on shelves, laptops and flowers and dinner on tables. Did anyone ever have to tell you this?
The same cannot be said of the iPod - which, remember, is one of the best-thought-out and comparatively simple digital artifacts ever developed, demonstrating market-leading insight into users and what they want to do with the things they buy. Take off your power user hat, try to imagine life without the chops you've earned over the course of your involvement with these complex artifacts, and you'll see that to people encountering an iPod for the first time it's not obvious what it does, or how to get it to do that. It may not even be obvious how to turn the thing on.
You don't have to configure the chair, or set preferences. You needn't worry about compatible file formats. You can take it out of one room or house and drop it into another, and it still works exactly the same way as it did before, with no adjustment. It never reminds you that a new version of its firmware is available, and that certain of its features will not be available until you do choose to upgrade. As much as I love the iPod, none of this can be said for it.
Turbulent transition
Liza writes:
The turbulent transition to that better place is far along imo. I like to think that, painful as it is getting there, it's where "School" as public institution will have to settle sooner or later if it's to survive at all. The new normal for public education needs to be a cross something like community college food court meets hooked-up public library, bursting with service-oriented talent in imaginative "theme parks of learning" where everybody in every family wants to be and plans-dreams to stay, virtual and real spaces where they can enjoy themselves differently together, without constantly competing and comparing, universally accessible yet discreetly catering to every possible need at any time (e.g. diaper changing assistance for young AND old!)
Oh, there she goes again . . .